Returns

Right of withdrawal and returns

1. If the Buyer is a consumer within the meaning of the Consumer Rights Protection Law (a natural person who buys goods for a purpose not related to their business or professional activity), the Buyer (consumer) may exercise the right of withdrawal without giving any reason. In accordance with Cabinet of Ministers Regulation No. 255 of the Republic of Latvia “Regulations on Distance Contracts”, the Buyer has the right to withdraw from the purchase contract within 14 calendar days from the moment the goods are delivered by submitting a withdrawal request to KleitasTev.com.

2. To exercise the right of withdrawal, the Buyer fills in the request in the returns portal here: click here

2.1. Delivery/return costs are covered by the customer if you choose to return an item and get your money back!

2.2. Returns are FREE if you choose to exchange the item for another size/another item. We will refund what you paid for the return!

3. The Buyer is considered to have met the withdrawal deadline (14 days) if the withdrawal request is sent to the Seller before the withdrawal period expires. In the event of a dispute, the Buyer must provide documentary proof of the date the right of withdrawal was exercised.

4. After sending the withdrawal request, the User returns the goods to KleitasTev at Lāčplēša iela 37, Riga, LV-1011 (by handing them in at the store or by sending them with an Omniva courier) in the original packaging without undue delay, and no later than within 14 days. This deadline is met if the User sends the goods back before the 14-day period expires.

5. KleitasTev undertakes to submit the refund without undue delay, and no later than within 14 days from the day it received the Buyer's withdrawal request and the day the goods were returned.

6. If, when ordering, the Buyer expressly chose a delivery method other than the cheapest standard delivery offered by the Seller, the Seller is not obliged to refund the Buyer's additional delivery costs.

7. The direct costs of returning the goods are borne by the Buyer. If, because of its nature, the item cannot be returned by post or parcel locker, the Buyer bears all costs related to returning it.

8. The Buyer may exercise the right of withdrawal subject to the following conditions:

8.1. the returned item(s) must be in the original packaging;

8.2. the item must not be damaged;

8.3. the item has not been used, the shipping box has been kept and the item has not lost its commercial appearance (labels still attached to the garment, protective films intact, etc.) (this does not apply to goods damaged during delivery about which the Buyer stated objections when confirming receipt);

8.4. the returned item must be in the same condition as when it was received.

9. Point 22 of Cabinet of Ministers Regulation No. 255 of 20 May 2014 “Regulations on Distance Contracts” states that the consumer cannot exercise the right of withdrawal if

9.1. the consumer has opened the packaging of goods that cannot be returned for health and hygiene reasons (underwear, socks and tights and other goods of a similar nature);

10. The Seller has the right to refuse to accept the returned goods if the return deadlines were not met.

11. If the consumer has bought goods worth 150 EUR and received a free gift with the order, and then returns goods so that the order total is no longer 150 EUR, the consumer must also return the free gift to the seller. If the gift is not returned, the seller considers that the consumer wishes to keep the gift. In this case the seller is entitled to deduct the value of the gift from the refund for the returned goods.

12. The Buyer is responsible for preserving the quality and safety of the goods during the withdrawal period. The Buyer is responsible for any reduction in the value of the goods if they have been used in a way that is not compatible with the principle of good faith, including use for a purpose other than establishing the nature or functioning of the goods. The goods must be undamaged, must not have lost their appearance (labels not removed or damaged, protective films not torn off, etc.) and must be unused. The goods must be returned in their original packaging, complete as received. If the goods are incomplete, damaged, soiled or not properly packed, KleitasTev has the right to refuse to accept them and not to refund the money paid for them.

13. Items bought in person at our store (Lāčplēša iela 37, Riga) cannot be exchanged or returned.

14. More information about the right of withdrawal is available at: http://www.ptac.gov.lv